[ { "id": "customer-research", "label": "User research", "title": "Find the pattern across interviews.", "description": "Two researchers hear the same handoff problem in different words. Keep the shared finding attached to both conversations.", "question": "What should we fix first in the handoff experience?", "answer": "Make the next owner and next action visible together. Both interviews describe time lost reconstructing who is responsible. Start with one owner field and a short handoff note, then test it with the research group.", "answerSources": [ { "recording": "research-operations", "segment": 1 }, { "recording": "research-product", "segment": 1 } ], "recordings": [ { "id": "research-operations", "title": "Interview 01 · Operations", "date": "2026-09-14", "summary": "The operations team loses time reconstructing ownership from chat. A useful handoff should show the next owner, next action, and the reason behind the decision.", "decision": "Test a handoff view with a named owner and one clear next action.", "decisionSegment": 2, "task": { "text": "Bring two anonymized handoff examples to the next session.", "owner": "Noah", "due": "Friday", "segment": 3 }, "segments": [ { "speaker": "Maya", "voice": "af_heart", "text": "Thanks for joining, Noah. For our fictional Harbor research project, our first guess was that teams needed longer summaries. Where does the handoff actually break down?", "start": 0.35, "end": 10.9 }, { "speaker": "Noah", "voice": "am_michael", "text": "The notes are there, but the owner is missing. I search through chat to work out who has the next action. It happens several times a week.", "start": 11.25, "end": 20.475 }, { "speaker": "Maya", "voice": "af_heart", "text": "So the first prototype should put the next owner and the next action together. We should also keep the reason for the decision, rather than another long summary.", "start": 20.825, "end": 30.225 }, { "speaker": "Noah", "voice": "am_michael", "text": "Exactly. I will bring two anonymized examples on Friday. Please leave out customer names and account details; the handoff pattern is what matters.", "start": 30.575, "end": 41.85 } ], "duration": 42.2, "audio": "/showcase/research-operations.wav" }, { "id": "research-product", "title": "Interview 02 · Product", "date": "2026-09-16", "summary": "A product lead wants ownership and decisions to remain visible after a meeting. The recurring need matches the operations interview: a clear handoff, not more notes.", "decision": "Use the same owner-and-next-action prototype for the product research session.", "decisionSegment": 2, "task": { "text": "Send the prototype for a five-person review.", "owner": "Maya", "due": "Monday", "segment": 3 }, "segments": [ { "speaker": "Maya", "voice": "af_heart", "text": "Leah, we are testing the Harbor handoff concept. Think about your last project review. What did you have to look up again afterwards?", "start": 0.35, "end": 8.375 }, { "speaker": "Leah", "voice": "af_bella", "text": "Who was taking the next step. We had a summary, but I still asked three people who owned the follow-up. I also wanted the original reason for changing the plan.", "start": 8.725, "end": 19 }, { "speaker": "Maya", "voice": "af_heart", "text": "That matches our operations interview. We will test one owner field, one next action, and a link to the decision. We are not adding a full project dashboard yet.", "start": 19.35, "end": 29.875 }, { "speaker": "Leah", "voice": "af_bella", "text": "That sounds right. Please send the prototype on Monday, Maya. Five people from our research group can review it before we discuss a larger rollout.", "start": 30.225, "end": 40.25 } ], "duration": 40.6, "audio": "/showcase/research-product.wav" } ], "memory": { "current": "A clear owner and next action are the first handoff improvement to test.", "currentSource": { "recording": "research-product", "segment": 2 }, "history": "The initial hypothesis was that teams needed a longer meeting summary.", "historyLabel": "Earlier hypothesis · Curated scenario context", "historySource": { "recording": "research-operations", "segment": 0 } } }, { "id": "project-handoff", "label": "Project handoff", "title": "Keep the latest decision. Keep the history.", "description": "A release changes owner and date. Follow the new plan back to the conversation without losing what was agreed before.", "question": "Who owns the Harbor release now, and when is it due?", "answer": "Owen owns the release and is targeting Tuesday. Maya's earlier Friday plan has been replaced. Maya still owns the design checklist; the release handoff does not transfer that separate responsibility.", "answerSources": [ { "recording": "handoff-kickoff", "segment": 1 }, { "recording": "handoff-update", "segment": 1 }, { "recording": "handoff-update", "segment": 2 } ], "recordings": [ { "id": "handoff-kickoff", "title": "Harbor · Release kickoff", "date": "2026-09-17", "summary": "The initial plan assigns the Harbor release to Maya for Friday. Owen will review the import flow, and the team will keep the pilot limited to five researchers.", "decision": "Maya owns the initial Friday release plan.", "decisionSegment": 1, "task": { "text": "Review the file-import flow and report any blockers.", "owner": "Owen", "due": "Thursday", "segment": 2 }, "segments": [ { "speaker": "Maya", "voice": "af_heart", "text": "Let's confirm the first Harbor release. This is a small pilot for five researchers, focused on importing interviews and checking the notes against the original audio.", "start": 0.35, "end": 11 }, { "speaker": "Owen", "voice": "bm_george", "text": "The current plan has you as the release owner, Maya, with Friday as the target. I will handle the engineering review, but you are coordinating the release.", "start": 11.35, "end": 21.8 }, { "speaker": "Maya", "voice": "af_heart", "text": "Confirmed. Owen, please review the file-import flow by Thursday and tell me if anything blocks the pilot. I will finish the design checklist.", "start": 22.15, "end": 31.65 }, { "speaker": "Owen", "voice": "bm_george", "text": "I will send the review on Thursday. If the schedule changes, let's record the new owner and date explicitly so the team does not keep using this first plan.", "start": 32, "end": 42.775 } ], "duration": 43.125, "audio": "/showcase/handoff-kickoff.wav" }, { "id": "handoff-update", "title": "Harbor · Updated release plan", "date": "2026-09-21", "summary": "Owen takes over the Harbor release from Maya. The target moves from Friday to Tuesday after an extra import check. Maya continues to own the design checklist.", "decision": "Owen replaces Maya as release owner; Tuesday replaces Friday as the target.", "decisionSegment": 1, "task": { "text": "Send the final import-check result to the pilot group.", "owner": "Owen", "due": "Monday", "segment": 3 }, "segments": [ { "speaker": "Maya", "voice": "af_heart", "text": "We need one more import check before the Harbor pilot. Let's update the release plan and be precise about what changes from our kickoff.", "start": 0.35, "end": 9.05 }, { "speaker": "Owen", "voice": "bm_george", "text": "I am taking over as the release owner, replacing Maya. The new target is Tuesday, replacing Friday. The pilot still includes the same five researchers.", "start": 9.4, "end": 20.45 }, { "speaker": "Maya", "voice": "af_heart", "text": "Agreed. I still own the design checklist. Only the release coordination moves to Owen. Please preserve the earlier plan as history, so people can see why it changed.", "start": 20.8, "end": 32.125 }, { "speaker": "Owen", "voice": "bm_george", "text": "I will send the final import-check result to the pilot group on Monday. Our current release owner is Owen, and the release target is Tuesday.", "start": 32.475, "end": 42.15 } ], "duration": 42.5, "audio": "/showcase/handoff-update.wav" } ], "memory": { "current": "Owen owns the Harbor release, targeting Tuesday.", "currentSource": { "recording": "handoff-update", "segment": 1 }, "history": "Maya owned the earlier release plan, targeting Friday.", "historySource": { "recording": "handoff-kickoff", "segment": 1 }, "historyLabel": "Replaced after review" } }, { "id": "customer-follow-up", "label": "Customer follow-up", "title": "Turn a promise into a traceable next step.", "description": "A discovery call becomes a scoped pilot. See what was requested, what was actually agreed, and what the team still needs to deliver.", "question": "What did we promise for the customer pilot?", "answer": "We agreed to a CSV import pilot using a sample under four megabytes. Owen will send the mapping preview on Thursday. A live CRM integration was discussed but is outside this pilot's agreed scope.", "answerSources": [ { "recording": "customer-discovery", "segment": 1 }, { "recording": "customer-scope", "segment": 1 }, { "recording": "customer-scope", "segment": 3 } ], "recordings": [ { "id": "customer-discovery", "title": "Pilot · Customer discovery", "date": "2026-09-15", "summary": "The customer wants to test an import without connecting a live account. CSV is the first requirement; a live CRM integration is a possible later discussion.", "decision": "Evaluate the workflow using a small CSV sample before considering an integration.", "decisionSegment": 2, "task": { "text": "Provide an anonymized CSV sample under four megabytes.", "owner": "Noah", "due": "Wednesday", "segment": 3 }, "segments": [ { "speaker": "Leah", "voice": "af_bella", "text": "For this fictional customer pilot, let's separate the immediate need from the longer-term ideas. Noah, what do you need to try first?", "start": 0.35, "end": 9.45 }, { "speaker": "Noah", "voice": "am_michael", "text": "A CSV import. We want to inspect the column mapping before anything is saved. A live CRM integration would be useful later, but we do not need it for the pilot.", "start": 9.8, "end": 22.25 }, { "speaker": "Leah", "voice": "af_bella", "text": "We can start with a small anonymized sample and review the mapping together. We have not committed to a live integration or an automatic sync.", "start": 22.6, "end": 32.15 }, { "speaker": "Noah", "voice": "am_michael", "text": "I will send the sample on Wednesday. It will be under four megabytes and will contain fictional names only. Please show us a preview before importing it.", "start": 32.5, "end": 42.975 } ], "duration": 43.325, "audio": "/showcase/customer-discovery.wav" }, { "id": "customer-scope", "title": "Pilot · Scope confirmation", "date": "2026-09-18", "summary": "The team commits to a CSV mapping preview for Thursday. The pilot excludes live CRM integration and automatic synchronization. Customer review comes before any import.", "decision": "The agreed pilot covers CSV mapping; live CRM integration remains out of scope.", "decisionSegment": 1, "task": { "text": "Send the CSV mapping preview for customer review.", "owner": "Owen", "due": "Thursday", "segment": 3 }, "segments": [ { "speaker": "Leah", "voice": "af_bella", "text": "Owen, the customer supplied the small CSV sample. Before I follow up, can we confirm exactly what we are promising for this pilot?", "start": 0.35, "end": 9.725 }, { "speaker": "Owen", "voice": "bm_george", "text": "The pilot covers CSV import with a column-mapping preview. It does not include live CRM integration or automatic synchronization. The sample stays under four megabytes.", "start": 10.075, "end": 23.4 }, { "speaker": "Leah", "voice": "af_bella", "text": "Good. I will make that boundary clear in the follow-up. We will ask the customer to review the mapping before we import anything.", "start": 23.75, "end": 31.7 }, { "speaker": "Owen", "voice": "bm_george", "text": "I own the mapping preview and will send it on Thursday. If the customer wants an integration afterwards, we will treat that as a separate scope discussion.", "start": 32.05, "end": 42.625 } ], "duration": 42.975, "audio": "/showcase/customer-scope.wav" } ], "memory": { "current": "CSV mapping preview is agreed; live CRM integration is outside the pilot.", "currentSource": { "recording": "customer-scope", "segment": 1 }, "history": "A live CRM integration was a possible future request, not an agreed deliverable.", "historySource": { "recording": "customer-discovery", "segment": 1 }, "historyLabel": "Request kept separate from commitment" } } ]